Privacy Policy

PakShip Logistics (“PakShip”, “we”) runs a courier and cargo platform for Brands in Pakistan. This page explains what personal information we collect when you visit the website, look up a Shipment by CN, create a User login, or operate a Brand account.

Using the Service means you agree to this policy. We collect information to book Orders, move Shipments, settle Balance, and support Users — not to sell it.

• User identity: name, email, phone, and login credentials.
• Brand profile: business name, addresses, and payout details used for Balance.
• Order and Shipment data: consignee name, phone, delivery address, parcel details, COD, and CN.
• Public tracking lookups: the CN you enter on the Track Shipment page.

When the site or portal hits an error, we may record technical Log Data so we can diagnose it. That can include IP address, browser or device type, the page or action that failed, and the time of the request.

We keep logs only as long as they are useful for security, support, and reliability. They are not used to profile people for advertising.

Cookies are small files stored by your browser. PakShip uses them where needed to keep a User signed in, remember a Brand workspace, and protect forms from abuse.

The public marketing pages do not depend on advertising cookies. Your browser can block or delete cookies; if you refuse session cookies, parts of the Brand portal may not work.

We share information with third parties only when they help us run the Service, including:

• Courier partners who pick up, sort, and deliver Shipments.
• Hosting, email, and infrastructure vendors that keep the site online.
• Payment rails used to move Balance to a Brand’s bank account.
• Support tools our team uses to answer tickets and calls.

Those parties may process personal information only to do the work we assign. They are not allowed to use it for their own marketing.

We use commercially reasonable safeguards — access control, encrypted connections, and least-privilege staff access — to protect User, Brand, and Shipment data.

No internet transmission or hosted system is perfectly secure. If we learn of a breach that affects your personal information, we will notify affected Brands and Users through the contacts we have on file.

The website may link to courier sites, social networks, or other third-party pages. Those sites have their own policies. PakShip does not control their content or how they handle personal information. Review their notices before you share data there.

PakShip is a business logistics Service. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.

If you believe a minor has submitted data to us, contact us using the details below and we will delete it.

We may update this policy as the product changes. The revised text is posted on this page, and the “Last updated” date at the top will change.

Continued use of the website or Brand portal after an update means you accept the revised policy. Material changes that affect how we use existing data will also be flagged to signed-in Users where we can.

Questions about this policy, a CN lookup, or a request to access or delete personal information can be sent to the contacts below. Please include the Brand name and User email so we can find the right records.

• 0300-7860000
• hello@pakship.pk
• Karachi